General
Bookies processes personal data as part of its activities.
Personal data means any information about an identified or identifiable person.
Processing includes any operation or set of operations involving personal data, whether automated or not, such as collection, recording, structuring, storage, adaptation, retrieval, use, disclosure, combination, blocking, erasure or destruction.
Bookies is committed to privacy and data security and processes personal data only in accordance with:
- Regulation (EU) 2016/679 (AVG / GDPR),
- National data protection and privacy regulations.
This privacy policy transparently informs you about:
- The controller of your personal data,
- The purposes and legal grounds for processing,
- The retention period of personal data,
- Your rights and how to exercise them,
- The security measures of personal data,
- The use of cookies.
1. Controller
BOOKIES, registered in the Crossroads Bank for Enterprises under number 1015.628.305, having its registered office at Geldenaaksevest 2, 3000 Leuven, the controller of your personal data. This means that Bookies determines the purposes and means of processing.
Bookies processes your data in the context of:
- A contractual relationship (as a customer or supplier),
- Your visit to our website.
2. Purposes and legal grounds for processing
Bookies collects personal data through:
- Contracts you enter into with us,
- Voluntary provision (e.g. via contact forms),
- Use of our website and social media (including cookies and tracking technologies).
What personal data?
- Identification data (e.g. name, e-mail address, phone number),
- Electronic identification data (e.g. IP address, login details),
- Financial-administrative data (e.g. billing data),
- Personal characteristics (e.g. language preference).
Why are personal data processed? Bookies processes personal data for:
- Execution of agreements (Article 6(1)(b) AVG),
- Compliance with legal obligations (Article 6(1)(c) AVG),
- Improving our services and security (legitimate interest, Article 6(1)(f) AVG),
- Fraud prevention and risk management (legitimate interest, Article 6(1)(f) AVG).
If processing based on your permission happens, you have the right to withdraw this consent at any time.
3. Retention period
Bookies retains your data for as long as necessary for processing purposes and in accordance with legal retention periods. This means:
- Customer and billing data: up to 10 years after the end of the business relationship (in accordance with the anti-money laundering legislation, art. 60 Law of 18 September 2017).
- Contact details: up to 2 years after the last contact.
- Data obtained through cookies: in accordance with the term of the relevant cookies.
4. Your rights
You have the following rights under the AVG:
- Right of inspection: Retrieve what personal data we process.
- Right of rectification: Get incorrect or incomplete data corrected.
- Right to data erasure: Have your data deleted if there is no longer a legal basis for processing.
- Right to restriction of processing: Restriction on use of your data in certain cases.
- Right of transferability: Receive and transfer your data in a structured format.
- Right of objection: Object to processing, e.g. for direct marketing.
Requests can be submitted via: celine@bookies.finance. We will respond within 1 month upon receipt.
5. Security and data sharing
Bookies has taken technical and organisational measures to protect personal data from loss, misuse or unauthorised access.
Who has access to your data? Personal data will only be shared with:
- Internal staff that it needs for its function.
- IT suppliers for hosting and software management (with processor agreements).
- Government agencies if required by law.
- External consultants if necessary for service provision.
Transfer outside the EU If personal data is processed outside the EU/EEA, Bookies will ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) or other protective measures.
6. Cookies and tracking
When you visit our website, cookies may be placed on your device.
Types of cookies we use:
- Strictly necessary cookies (PHPSESSID): For correct operation of the website.
- Functional cookies (COOKIE_LAN, ACCEPT_COOKIES): improve user experience.
- Tracking cookies: Used for website analytics (Google Analytics). These measure visitor numbers and usage patterns.
You can manage or disable cookies through your browser settings.
Contact details
For questions about this privacy policy or to exercise your rights:
BOOKIES Finance
Geldenaaksevest 2, 3000 Leuven
E-mail: celine@bookies.finance
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